Frequently Asked Questions

We don’t believe in quantity over quality. Instead of filling our portfolio with ordinary villas, at Bali Comfy Villas we carefully curate a collection of exceptional homes that truly embody our values.

Yes, we do. At Bali Comfy Villas, we believe in first-hand experience. For us the best way to put ourselves in the client’s shoes is to stay in the villa ourselves. This is before we even start a discussion with the villa manager or owner about a potential future collaboration. If the villa passes our test, then the discussion starts.

Yes, we are. All Bali Comfy Villas have staff with good English. This includes a villa manager and cleaning staff, plus most villas also have security at night. So there will always be somebody to help you at the villa. On top of that, we will give you a local telephone number that you can call or whatsapp 24/7. You will be surprised to see that your e-mails, whatsapp or telephone calls will be answered in minutes. How do we do that? We have staff working on rotation 24/7 so there is always somebody there to answer your questions.

Our villas are categorised by type of experience so we can best fit our clients’ needs. On top of that we offer 24/7 customer service before and after a booking is made. This means that you can send us an e-mail, call us or fill in the booking form. You can tell us what you are looking for. Rest assured that we will make sure to find the most suitable villa available in the fastest possible time.

Once you make a booking, we will then offer you a personalised list of things to do based on your needs. Lastly, you can always contact us while you’re in Bali to ask about anything you might need, from where to eat at night, to where to buy an Indonesian sim card for your phone.

First, we make sure that we offer the best price for each and every villa. We then carefully select villas with a good value for money ratio. We are constantly on the lookout for these rare villa gems that can guarantee top quality at an affordable price.

We charge a commission but not to you. In other words, the villa owners give us a discount or pay us a commission on their listed price. We in exchange bring them clients. This is standard practice in Bali.

Your money is safe with us at Bali Comfy Villas. We use trusted global payment partners including PayPal and Stripe, one of the world’s leading secure payment platforms trusted by millions of businesses worldwide. For credit card payments in Indonesia, we also work with DOKU, a leading local payment gateway. For bank transfers, we use OCBC Bank, one of Singapore’s largest international banks with branches in Indonesia, offering multicurrency accounts in up to 12 currencies to help reduce exchange fees.

In the unlikely event of a fraudulent transaction, we will fully refund the amount lost.

We are a registered company in Indonesia with the following tax number: NPWP/Tax Number: 65.835.921.1-905.000

We also have an office in Jalan Pantai Berawa No 1-3, Berawa, Canggu. Please feel free to pay us a visit. Come and say hello, tell us your questions and let us find the villa that best fits your needs.

At the end of each villa listing, there is a review section where you can find reviews from previous customers. We also have most of our villas listed on Airbnb. There is an Airbnb link for each villa at the bottom of the villa description. Click there and you will find more reviews for our villa from our Airbnb clients.

Yes we can. You can whatsapp, call us, contact us by e-mail or just fill in the form in the “˜Contact us’ tab. Tell us a bit more about what you want and you will get a reply from us in minutes.

Of course you can. You are NOT charged for making a booking enquiry for one of our villas. Just send us your enquiry and we will come back to you asap. Feel free to ask us any questions you have, we are happy to answer them for you. Depending on the dates, we can block the villa for you from 48 hours to 1 week.

Once you are ready to book the villa, send us your booking enquiry. We will then e-mail you with the instructions for making a booking.

You only need to pay a deposit of 35% to 50%, depending on the villa, to secure your booking. Please refer to the House Rules → Payment Policy section of each villa for the exact deposit requirement.

There are several secure ways to make payments. You can pay by credit card through Stripe or DOKU, via PayPal, or via bank transfer to our OCBC Bank account.

Each villa has its own cancellation policy. Please refer to the House Rules → Cancellation Policy section of each villa listing for full details. We do not charge any service fees for cancellations.

Each villa comes with dedicated staff who speak good English, including housekeeping staff and a villa manager to assist you throughout your stay. All villas include regular pool and garden maintenance, as well as fresh towel and linen changes every 2-3 days.

Most villas also include additional services such as a butler, night security, and breakfast. To see exactly what is included with your stay, please refer to the Price Includes section of each villa listing.

There are no hidden fees or surprise charges. The final price you see is exactly what you pay – clear, simple, and transparent.

Every villa includes a private pool and high-speed WiFi, while all bedrooms come with AC and hot water for your comfort. Bed linens, towels, and toiletries are also provided.

All villas are completely private and exclusively reserved for the guests who book them.

For more details about each property, please refer to the Villa Facilities and Room Facilities sections of the villa listing.

You can find the exact villa location on the map included in each villa listing. Once your booking is confirmed, we will also send you the full villa address by email.

We can arrange private airport transfers through our partner company, Bali Comfy Trips, with SUVs for smaller groups or minibuses for larger groups. Alternatively, you can take a taxi directly from the airport taxi desk upon arrival.

Travel time from the airport depends on traffic and the villa’s location, but on average it takes between 1 to 2 hours to reach most villas in Bali. Traffic is usually busiest between 8-10am and 4-6pm.

The villa manager or another staff member will be at the villa waiting for you no matter what time you arrive.

All villas come with English-speaking staff, including a villa manager and housekeeping team. Most properties also offer a butler, night security, breakfast, and concierge service.

For full details on services and inclusions, please refer to the Price Includes section of each villa listing.

Most villas have restaurants, cafés, and supermarkets within walking distance. The villa staff can also help purchase groceries at an extra cost or arrange transport for you if needed.

Getting around Bali is easy with apps like Gojek and Grab, which allow you to quickly order taxis or motorbike rides directly from your phone. Scooter rentals are also a popular way to avoid traffic.

Breakfast is included in most villas. Please refer to the “Price Includes” section of each villa listing for full details.

The villa staff can help order takeaway through apps such as Gojek and Grab. Most villas also offer an in-house menu and private chef service for lunches, dinners, and BBQs at an extra cost, with customised menus available upon request.

Once your booking is confirmed, we will send you a customised list of things to do in Bali.

You can also arrange ATV tours, watersports, rafting, and private tours through our sister company, Bali Comfy Trips. In addition, the villa manager can help organise in-villa experiences including yoga classes and massages.

Every villa includes a dedicated villa manager and concierge service, while our team is also available 24/7 via WhatsApp or email. For more information, please refer to the Extra Services section.

Our villas are categorised according to experience and this includes villas best suited for families. However, in all our villas, we can place a pool fence and baby cot or arrange for babysitting services if needed. We are also here to give you suggestions on kid friendly cafes and restaurants as well as activities.

All sockets are European standardised with 220V output. Bring your adapter or buy an adapter while in Bali if your devices have other standards.

All villas have safety boxes where you can leave your valuables.

We guarantee the quality of all of our villas. We don’t list villas that don’t live up to our high quality standards and we do regular site inspections to make sure the villas are well-maintained and perfectly suitable to welcome our guests. However, should you have a problem or if a question arises, we are here 24/7 to answer your questions and solve your problems. We take customer satisfaction very seriously and we will make sure we will get back to you asap. You can contact us by phone, whatsapp or e-mail any time and somebody from our staff will get back to you immediately.

You can use price comparison websites such as Skyscanner.com to find the best flight deals to Bali. Airlines flying to Bali include Jetstar, Qantas, Virgin Australia, Singapore Airlines, Scoot (part of Singapore Airlines), KLM, Emirates, Etihad, and Qatar Airways, among others.

There are direct flights to Bali from Singapore, Australia, and many Southeast Asian countries such as Malaysia. Flights from Europe and North or South America usually include one stopover.

For the best fares, we recommend booking well in advance and subscribing to airline or comparison websites for special offers and discounts.

Bali has only one airport and this is Ngurah Rai International Airport in Denpasar.

Most travellers can enter Indonesia with a Visa on Arrival (VoA / e-VoA), which costs IDR 500,000 and is valid for 30 days. The visa can be extended once for another 30 days. For longer stays, the B211A Tourist Visa allows stays of up to 180 days with extensions.

Your passport must be valid for at least 6 months, and you may be asked to show proof of an onward flight. All travellers must also complete the online arrival declaration before flying to Indonesia.

Please also note that Bali charges an IDR 150,000 tourism levy per international visitor, which is best paid online before arrival.

For more info, you can follow this link: The Official E-visa Website for Indonesia.

The exact steps depend on the type of visa you hold. A standard Visa on Arrival (VoA or e-VoA) can be extended one time for an extra 30 days, giving you a maximum stay of 60 days. You must start the process at least 7 to 14 days before your current visa expires to avoid heavy overstay fines.

You can do this either on your own by visiting the immigration office or preferably through an agent. This will cost you a bit more but will save you a lot of time and hassle.

The currency in Bali and throughout Indonesia is the Indonesian Rupiah (IDR). As a rough average, €1 equals around IDR 20,700, US$1 around IDR 17,900, and AUD$1 around IDR 12,700. Exchange rates can vary throughout the year.

We would recommend avoiding exchanging money at the airport as exchange rates are not favourable. There are plenty of places to exchange currency in Kuta, Seminyak and Canggu. BMC money changer is one that we recommend as it is commission free. There are plenty of BMC exchange stores around Bali.

This is relatively easy. Most ATMs accept credit and bank cards including Visa, Maestro and Cirrus and can give you Rupiahs in exchange. The maximum amount per transaction is IDR2mn. You can make approximately 5 transactions a day.

Bali’s climate has two seasons: the dry season and the wet season. The dry season lasts from April to November with an average temperature of 30°C and 2-3 days’ rain a month. At night the temperature drops a bit but it is still warm and you do not need to wear a jumper or jacket. November to April is the wet season in Bali.

This means that it rains more on average compared to the dry season but there is no clear pattern. It might rain every day for a week or not rain at all. Normally, there is heavy rain for 30 minutes and then the sun comes out again. This can happen 2-3 times a day or not at all. The average temperature during the wet season is a bit higher and it tends to be more humid as well.

The temperature in Bali is from 27 – 32 °C. During the dry months and especially June to August, temperatures can reach 24°C at night.

The water temperature in Bali is between 26°C (July/August) and 30°C (December/January). This means the water remains warm all year round.

The easiest way to get around Bali is by scooter, while car rentals and private drivers are also widely available. Apps such as Gojek and Grab make it easy to book taxis and motorbike rides directly from your phone.

For day trips for large groups, our sister company Bali Comfy Trips offers minibuses with drivers and flexible full-day transport services of up to 10 hours.

Bali has plenty of options food wise and Canggu and Seminyak are no exception. You can select from a variety of international restaurants, from freshly cooked BBQ to organic/vegetarian food, to local food. Prices are relatively cheap, ranging from an average cost of €3 or US$3.5 for local warung food (local tavern that serves buffet style food) to €4-7 or US$5-8 for an international meal or BBQ.

The most popular tourist areas with vibrant nightlife are Canggu, Seminyak, Kuta, and the Bukit area (Uluwatu), offering everything from beach clubs and rooftop bars to live music and late-night venues. Ubud is also a popular destination, although it has a more relaxed nightlife scene.

For more information, please refer to our Bali Travel Guide tab.

Touristic areas such as Canggu, Seminyak, Kuta, Uluwatu, and Ubud offer plenty of shopping options, from surf shops and boutiques to local and international designer brands.

Bali also has many traditional markets worth visiting, along with popular malls such as Beachwalk Shopping Center, Mal Bali Galeria, Living World, and Trans Studio Mall Bali.

For more information, please refer to our Bali Travel Guide tab,

Lots and lots of bikinis and flip flops for wearing during the day with shorts and T-shirts. At night you might want to consider long trousers to protect you against mosquitos. Generally, bring your casual beach clothes. Bali is a very relaxed place when it comes to clothes but of course there are always some more upmarket venues if you wish to dress up.

Bali is quite a safe place compared to other tropical destinations. Having said that, we still recommend a tetanus boost (1 jab in your buttocks), hepatitis A (2-3 jabs, starting 6 weeks before your trip) and typhoid (oral vaccination, 3 weeks before). Though Bali and Nusa Lembongan are classified as malaria-free, if you want to be on the safe side, a malaria prophylaxis and rabies vaccination is recommended. Act wisely to keep risk to the minimum by bringing repellents and protective clothing with you.

Medical care is up to Western standards. There are also plenty of pharmacies selling almost everything you might need from antiseptic creams to band aids quite cheaply. Of course, you can always bring your own personal pharmaceuticals if you wish.

It is recommended that you take out travel health insurance that covers treatment expenses and also emergency transport. This insurance is quite cheap and normally lasts for a year.

Bali is relatively safe at night time as well as in the day. Nevertheless, it is always recommended to stay in groups and avoid isolated places when out at night.

We recommend keeping your valuables in the safety deposit box provided in your villa. You can also bring a small bag with you when going out if needed.